Customer Testimonials
An overall easy and pain free experience, this is my 3rd purchase from Medlin and every time they surprise me. Very professional and courteous people. Will definitely be going back there again!
They were fast and efficient, they were busy but I got in and out pretty quickly
Great Service department.. makes appointments quick and easy .
One of the few dealerships around that still know that success includes "service" and not just "sales". They know how to treat folks.
After purchasing GMC truck, customer service was abysmal and ineffective. I have not received registration for my vehicle after about 7 weeks. Consequently I was in violation of law and had to park my new truck waiting for registration which normally takes 12 days. Emails to the salesman and supervisor go unanswered. Obviously an error has occurred but Medlin management hasn’t taken responsibility.
I love my new 2023 Buick Encore GX. Medlin Buick in Wilson is a great dealership and all their staff is courteous, knowledgeable, and friendly.
Great experience. I will never go to another dealership.
This place has me on my last nerve. Deserves 0 stars if it was available. We were just driving through when we got into a little accident and needed a few parts replaced. Easy peasy right? Wrong. We knew it wouldn’t be an over night thing though we hoped. Every time they called us it was nothing but a lie, but because I’m a female I know nothing about cars. Don’t recommend, this place is nothing but a rip off.
Fast, friendly and efficient service
Outstanding service experience! Thanks Hillery and your team of service professionals for the excellent treatment that I received. It’s comforting to know that my 2022 Mazda CX5 Is in good hands at your dealership.
Horrible place to go!!! I was sold a 2014 BMW X1 and was not shown the car fax nor was I told the car had issues. I’ve went through 10+ jugs of coolant. 2 jugs of motor oil and I have broken down twice! They will not take the car back and put me in anything else even though I have asked multiple times. They have “tried” to fix the car over 5 times and even sent it to the BMW dealership in Kinston and it is still not fixed! I’ve paid $400+ on this car trying to get it fixed and the ... Read More Google - Sep 9, 2022
Bought a truck online. Very easy and hassle free.
From beginning to the transaction being completed, we have been nothing but completely satisfied with Medlin Mazda! Brianna Britt has been exceptional! Highly recommend you check them out for your next vehicle purchase - new or used!
Salesman was very knowledgeable & helpful during the entire buying process.
Always a great bunch to work with.
Great experience with Medlin Mazda buying a new car! Susie Heath from their internet sales team knew what I was looking for and reached out to me when Medlin received it on their lot. She connected me with Sales Manager Michael Barnes who set us up with our wonderful salesman Jonathan Very friendly, helpful staff all around. Even received a call from Susie after the sale to see how I'm liking my new car. I would definitely recommend Medlin Mazda if you're looking to purchase a new car.
The only reason they got one star is because no star was not an option. The service department is sorry. They took the inside of my truck apart and gave it back to me. It was not apart when it arrived there. They said it took 3hours to diagnose the problem & they didn't. The part they say I needed they said it was discontinued but they would try to find a used one or the junk yard. I saw the part online. The mechanic told me it was to many wires and was going to take to much ... Read More Google - Jul 29, 2022
I just purchased a new GMC pick up from Medlin GMC!Thank you Brianna and all the staff for making me feel at home! I have dealt with a lot of dealerships but I rate you as the top dealership I’ve ever purchased a truck from!!
Never had a bad experience at Medlin Buick GMC.
Quality people and quality shop
Brianna was very knowledgeable and helped me in finding all the details and the best deal on my new Mazda CX-9! She’s awesome!! Everyone else was also very kind, courteous, and friendly. Fabulous customer service!
Great customer service and appointments are quick with no long wait times, especially for standard maintenance services. Nothing changed as I have prior posted.
Horrible and dishonest dealership! Suzie called me to tell me the car I’ve been waiting on for weeks had just come in stock. She said she would send photos and details right over to me and meanwhile I would try and leave work early so that I could rush to finish things up. However, I hadn’t heard back from her for hours, so I called back in and she informed me that “she forgot to call me and tell me the vehicle was sold to someone else.” That’s just downright bad business. This dealership is shady and ... Read More Google - May 27, 2022
I was car searching for some time and found Jonathan V. at mazda. He worked until he found me exactly what I want. Jonathan V. went above and beyond what I could have ever asked for in a sales rep. That's saying a lot because I work in sales. If you need a car Jonathan V. is the guy. Side not I love my car!!
Susie was my sales contact person. She understood the needs that my company had for a new vehicle, once she had a vehicle that match the company needs, she contacted me and made the deal come together seamlessly. Never had to come into the dealership which was great because time availability is always an issue in today’s fast pace world. We’ve done business in the Raleigh area for all other vehicles purchased but Medlin Mazda will be my go to dealership going forward. Vice President, North Hills Transportation,LLC
Very good service and done in a professional manner; always a pleasant experience.
Setting up the appointment took only a couple of minutes and went smoothly. Dealership was easy to find and the staff were amazing. They answered all my questions and took excellent care of my car. I’m a first time mazda driver and I must say I think from now on I will be a Mazda fan.
Went for general maintenance that includes oil change, tire rotation and such. Told them I had a concern of my break pads. I was also constantly losing air in one of my tires. I waited and they came back to me with a $1,700-1,900 repair estimate with a list of things that apparently my car needed. Telling me that I needed all four break pads replaced, all tires replaced, and rotor resurfacing, a system update, a break flush, and air filter replacement. Mike told me that my back tires were slick, one of them had a chunk cut away and ... Read More Google - Apr 11, 2022
The people are always very professional, friendly and helpful.
Medlin Mazda is a wonderful place to shop. Mr. Bill and Mrs. Karen were so very helpful and kind during the process. It was the easiest and quickest time I have ever had purchasing a car.
Special thanks to everyone at Medlin Mazda for making my buying and trade-in experience so seamless and easy. Thank you Susie, William, Frank, Michael, M.A., Karen, Jonathan, and Lance.
I called several other Mazda dealerships looking for a Miata and the ability to trade-in my Lexus and each time was met with salespeople and Managers who kept playing games with me and not giving me any straightforward information. It was like pulling teeth…. I live in Cary and decided to take a chance and called Medlin, even though they were an hour away from my house, and they ended ... Read More Google - Mar 13, 2022
Great service
What a great experience! From our initial contact with Mike Barnes to our salesman EJ and manager Frank Collins, they all provided us with a great and memorable customer experience. This was my son's first purchase on his own and no one tried to take advantage of the situation and everyone helped him understand the process. I think you have a Medlin customer for life with him. Thanks for your professionalism, and willingness to get the deal done. I look forward to working with you again in the near future.
I have received very good service maintaining my vehicles at Medlin Motors. Therefore I chose to purchase a vehicle from Medlin Motors. Professional and friendly. I received value on my trade in as well as purchase.
Awesome service!
They always go above and beyond to meet or exceed all of my expectations. Bill and James consistently take care of me and my vehicle prior to and during my visit. I live an hour and a half away from the dealership but it is truly a very short round trip when receiving such expert service. Many thanks to the team!
Great service. They took my vehicle the day I brought it in, completed the repair AHEAD of the schedule they quoted.
We were recently looking for a cargo van. Decent ones are virtually impossible to find. However, through a search for certified used, we found one at Medlin Mazda. We live 3 hours away, but figured why not give it a shot. I reached out and they were very helpful from the beginning. They answered all questions over the phone and were very helpful. I was able to do an electronic credit app and they had the financing worked out in no time. With their expertise, we even managed to get a great interest rate on the loan, which is hard to ... Read More DealerRater - Jul 9, 2021
i have normally had a wonderful experience with this dealership, however, this week I was sadly disappointed in the quality of work, juan did not take the time or energy or care to look at the headlight..whch is why the car was there, a lightbulb cover was rolling around..was told they only work behind the headlight, they were also to fix the left turn signal which only worked periodically...thank goodness my husband checked this before we drove the half hour back home, I was to send this car to charlotte with my 19 year old daughter..no apology ... Read More DealerRater - Feb 18, 2021
I went to have my oil changed and tires rotated on Saturday 1/23/21 and my whole driver side the lug nuts were loose. I had to pull on the side of the road and call somebody for help because my tires were about to fall off.
I recently purchased a certified used vehicle from Medlin Mazda. Johnathan was the sales person I worked with and he was so attentive and courteous. I had a small issue and they got me in to service the next day after calling. Mike had the issue fixed within a couple of hours and they brought my car home to me. Customer service is top notch at this dealership!
By far the WORST customer service we have experienced while purchasing a vehicle. The biggest concerns revolve around the finance team and lack of organization. We had issues ranging from paperwork being filed improperly, paperwork missing print, in addition to ongoing problems with the finance department. Double check Karen (Finance) and Jonathon (sales representative) if you decide to do business with Medlin and I highly recommend making copies/ taking photographs of everything! Do not count on general management to rectify any problematic internal affairs. We would not recommend Medlin GMC to any friends, family, or even strangers.
After asking multiple sales people over the phone to wash the vehicle from the video they sent me the day before I drove over an hour to get there and got a babysitter also confirmed before I left that the vehicle had been washed and was told yes it was washed all to get there and find out they point blank lied to me the first sales person was somewhat apologetic saying all they did was tell him to vacuume I specifically asked for the outside to be washed I didn’t care about the inside being cleaned at this ... Read More DealerRater - Jan 11, 2020
While my initial car-buying experience with Medlin Mazda was indeed pleasant, their service of my automobile has been overall horrible. Beginning with a claim that I had not purchased a warranty for my car when it broke down two weeks after I purchased it, and culminating a few weeks ago with a passenger's side door that would not open. To repair the door, my passenger's side window was broken (at my expense), and now the passenger's side door no longer closes completely. I can literally hear air flowing through the opening as I drive down the road. ... Read More Google - Jun 11, 2019
So we made an appointment to see a car they had on the lot for the very next day at 10am with only the intention of checking the vehicle out. When we got there, the car was not there as it was having a spot on its bumper fixed. Did a lot of needless sitting around while they struggled to find a car for me to check out. Finally got us in one to test drive after waiting around over an hour. Met the sales manager who apologizedand seemed nice at first, but became a jerk when he found out ... Read More Google - Feb 25, 2019
Service department damaged my car and refused to do anything to make it right. Then assaulted me.
I loved when I came in that they offered me a loaner vehicle. They had a great seating area with free donuts and water. Loved the customer service!
Money hungry and will sell you a lemon in a heartbeat then blame you for the consequences of buying a lemon. Also to add, William is a rude person and seeing that his name is mentioned up here before with a 1 star review, it seems that they need a new manager. But of course with speaking to the General Manager, who wouldn't provide his name, it wouldn't surprise me that they don't car about customer satisfaction. They sold us a "fine" used minivan, we have changed 3 coils and the refurbished transmission ,that Medlin mazda installed ... Read More Google - Jul 17, 2018
7/13/2018
I received a call from Medlin Mazda today. My trust in them at this moment has been further tarnished from them only now making my husband and I aware of the 'used' transmission they placed in our vehicle in May 2017 when we bought it from them in June/July 2017. We were not made aware of this replacement in the vehicle. They went back to see if their replaced transmission had any warranty on it and called me back to only tell me that it was a 12,000 mile warranty that no longer applies. I wish I could leave a good review, ... Read More Google - Jul 13, 2018
Went to Medlin last week in an effort to buy a used CX-5. Upon arriving, I asked to speak to William. A gentleman stepped forward and said, "That is me". His name tag did not say William. Should have been a warning sign.....We test drive the car which was nice. It did not have the features as listed in Cargurus. I pointed out this and made an offer on the vehicle. It was not accepted and I stood up to leave. Then this individual stood up and said, "Let me go get William". William arrived ... Read More Google - May 16, 2018
My wife and I had a first-rate experience in buying a new mazda 6 from Medlin Mazda. Kudos to Logan Porter for giving us a "feel good" transaction. Jerry & Becky Clayton, NC
My husband and I bought a new 2016 Mazda CX-5 Touring from Medlin Mazda this past Labor Day Weekend. We chose this dealership due to the wonderful online reviews and they did NOT disappoint. We are SO glad we drove the extra distance.
Two steps into the dealership, we were greeted by a friendly faced Logan Porter. Logan was delightful. My husband and I both enjoyed chatting with him throughout the process. He listened intently to our list of must haves and must not haves. He didn't push us or rush us. He made sure we test drove a CX5 ... Read More DealerRater - Sep 18, 2016